Built for child contact centres

Less admin.More family time.

Accord runs your whole centre in one place — referrals, scheduling, session reports, safeguarding and payments — so your team spends its time with families, not spreadsheets.

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Live with real familiesBuilt with NACCC-accredited centresVoice of the Child by design

Live platform

This is Tuesday — the live Duty Inbox, running a real centre right now.

The problem

Six systems. Endless repetition.

Bookings in one tool, case notes in another, reports in Word, monitoring in Excel, reminders in your head. Every referral typed three times; every quarterly return a day lost.

The patchwork that steals your evenings.

Accord replaces fragmented tools and manual work with one joined-up workflow that already understands family time.

Booking toolSpreadsheetsWord templatesSecure-send add-onsPaper filesOne login: Accord

Do the work once.

Information moves with the case. Nothing is copied, rebuilt or chased.

📝 Family details — entered once, at referral

↓

📅 …book the sessions

↓

🧾 …fill the session report

↓

⚖️ …build the court letter

↓

✨ Entered once — used everywhere

“A paper file tells you nothing at 3pm on a Tuesday about room capacity or overdue checks.”

The platform

Everything a centre does. Connected.

Built from the ground up for supervised and supported family time — not a generic CRM bent into shape.

01📥

Referrals & intake

Parents refer and pay online. Consent from the other parent is requested safely and respectfully, with safeguarding questions asked from the very first step.

02📅

Scheduling & rooms

Real-time calendars across rooms, staff and venues, with clash detection and safe arrival planning.

03📝

Session reports

Record live, review, approve and send court-ready reports by tracked secure link.

04🛡️

Safeguarding first

Live risk assessments, DSL alerts and an unchangeable record of every significant action.

05💳

Payments, handled

Referral and session payments collected automatically, with no charge on free or grant-funded sessions.

06📊

Compliance becomes a by-product of doing the work well.

NACCC-aligned records, quarterly statistics and accreditation evidence are produced through the day-to-day workflow — not assembled manually at the end of the year.

Built-in guidance

Accord guides your team, quietly.

Not another chatbot — guidance built into every workflow. Most systems record what happened. Accord helps you get it right before it happens.

⚠ Just before you continue…

Attendance hasn’t been recorded for this session yet. Record who attended, then conclude the report.

Record attendance →

📅 Heads up…

Room 2 is already booked at 10:00 — that would put two families in the same room.

See free rooms →

✓ Deterministic safety checks✓ Workflow guidance✓ Ask Accord when you need help

Prevents known mistakes

Wrong order, missing attendance, a booking clash, an overdue sign-off, an outstanding safeguarding review — Accord catches them before they happen, kindly.

Guides you

Every case shows its next step, explains why it matters, and takes you straight there.

Answers questions

When guidance needs more explanation, Ask Accord is there — plain-English answers, whenever you’re unsure.

Accord doesn’t just record work — it helps people do the work correctly.

🧒 Hand to the child →

How did today feel?

😟😕🙂😄🤩

Captured at every session — in the child’s own tap, not an adult’s summary

Across sessions😟→🙂→😀

The design principle

The child is not a field on a form.

Voice of the Child is how Accord was designed from day one. Every session records how it felt to the child, not just what happened, and that voice follows the case from first visit to final report.

At the centre of every feature: the child.

Safety & trust

Built for the most sensitive data there is.

A centre running on Accord is NACCC-evidenced by default — the audit trail is what the system already did, not something written up afterwards.

Parent A — the referrer

Their own journey in

Their own record and declarations
Their strengths and concerns, in their own words
Their safe contact details

Never visible to Parent B

🔒Two-party wall🔒

Parent B — the other parent

Heard in their own right

Consent asked safely, first
Their own answers — never filtered through the referrer
Their safe contact details

Never visible to Parent A

Both parents’ answers form one safeguarding picture, labelled by who said it — while each parent’s record stays structurally separated at the database level. Impartiality the centre can demonstrate, not just promise.

⚖

“Proven” needs a source

A proven safeguarding determination cannot be saved without a documented source attached. Opinion cannot quietly harden into fact.

⌁

A record that cannot be rewritten

Every significant action is logged in an append-only audit trail.

UK GDPR, properly

ICO-registered, with a full data processing agreement and centre-owned data exportable at any time.

◎

Security in depth

Encryption in transit and at rest, role-based access that fails closed, Cyber Essentials certification in progress — and no family data is ever used to train AI.

⚖

Court-aware by design

Hearing dates tracked against progress, reports written to court standards and records retained to sector requirements.

◇

Independent by design

Accord Solutions is separate from any contact centre. Your data, families and service are never shared with a competitor.

The safest way to run a contact centre is also, finally, the easiest.

Pilot-centre analysis

The time and money come back.

£42ksoftware and admin costs replaced per year

223hof administration returned each month

6→1tools replaced by one login

Figures are from the first pilot centre's before-and-after analysis. Every centre is different, and Accord will build your own numbers with you.

“

Reviewing and sending a session report used to take me the best part of an hour. Now it’s ten minutes — read, sign, sent, gone.

Coordinator, pilot centre — NACCC-accredited, North West England

Simple pricing

One subscription. Never per seat.

Every member of staff and every volunteer is included. No hidden user tiers. No penalty for growing your team.

Per centre

£149 / month

Onboarding and data migration are handled for you.

Talk to us about a pilot

Every member of staff and volunteer included

A 3.86% platform fee within parent payments

No platform fee on free or grant-funded sessions

Your data exportable at any time

Fair rates for multi-site and volunteer-run centres

Busier centres contribute a little more through usage; smaller volunteer-run centres pay less, so no centre in the network is priced out.

Built inside a working centre — not a software office.

Why Accord exists

Created with the people doing the work.

Accord was created alongside coordinators, managers and safeguarding leads in NACCC-accredited contact centres. It manages real caseloads today, with real families.

Our goal is simple: give every centre, from the largest provider to the smallest church-hall service, tools that used to belong only to organisations with IT departments.

See referral to report in 30 minutes.

A live walkthrough using a real workflow. No slides, no obligation — just the product doing the work.

Book your demo